Refund & Return Policy

At OpticPro, we offer a 30-day return window from the date of delivery, subject to the conditions outlined below.

Return Eligibility (Change of Mind)
We accept voluntary change-of-mind returns within 30 days of delivery, provided the item is brand new, completely unopened, and in its original sealed factory packaging with all security seals intact. To initiate a return, email us at geebill292@gmail.com. Approved returns should be sent to:

OpticPro Returns
PO BOX 245
GEORGES HALL NSW 2198

Please note: A restocking fee of up to 25% applies to change-of-mind returns to cover inspection, testing, and restocking costs.

Faulty Items & Australian Consumer Law
Please inspect your camera bodies and lenses immediately upon arrival. In accordance with Australian Consumer Law guidelines, if your item is faulty, damaged in transit, or fails a consumer guarantee, you are entitled to a full refund, repair, or replacement. No restocking fees or return shipping charges will ever apply to faulty goods. Contact us at geebill292@gmail.com immediately to lodge a claim.

Non-Returnable Items
Certain items cannot be returned for change of mind, including gift cards, custom items, or clearance stock.

Exchanges
To exchange an item, please return the original item first following our standard approval process. Once the return is received and inspected, you may place a new order separately.

European Union – 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have a legal right to cancel or return their order within 14 days of delivery for any reason. Items must be returned factory sealed, unused, and in their original packaging along with proof of purchase.

Refund Process
Once we receive and inspect your returned gear to verify matching manufacturer serial numbers and condition, we will notify you of the approval status. If approved, a refund will be processed back to your original payment method within 10 business days. Please note that banks and financial providers can take additional time to clear and post the funds.