You can either place your order online or give us a call on 1300 431 431 and we’d be happy to assist you with any questions over the phone. OpticPro operates exclusively as an online store, allowing us to keep overheads low and pass the savings directly on to you. While we do not have a physical walk-in showroom, we offer comprehensive customer support over the phone and fast, fully insured courier shipping Australia-wide and worldwide.

Yes, all the products we carry come with a genuine Australian manufacturer's warranty. This gives you the peace of mind that you have full local cover for technical support, firmware upgrades, and repairs for a minimum of 12 months. In accordance with Australian Consumer Law, these local warranties apply to all domestic purchases and run alongside your automatic consumer guarantees. For international orders, please verify your local regional guidelines, as manufacturer service networks can vary by country.

Currently we do not offer extended warranties. However, under Australian Consumer Law, all products come with automatic consumer guarantees that protect your purchase for a reasonable lifetime of the product, which often extends beyond the standard 12-month manufacturer warranty period.

OpticPro carries exclusively genuine stock sourced from authorised distributors or manufacturers. This gives you absolute peace of mind knowing that your purchase is fully covered by official manufacturer networks as well as Australian Consumer Law guidelines.All in-stock items are held locally in our Sydney fulfillment center, ensuring incredibly fast and secure dispatch for all our customers.

Sometimes new camera-and-lens kits are separated and sold as individual items. Lenses separated from such kits are known as ‘white box’ or ‘plain box’ lenses. They are brand new stock with all standard manufacturer inclusions (e.g. lens caps) and full manufacturer warranty coverage. They just don’t include their retail packaging. Under Australian Consumer Law, these items carry the exact same consumer guarantees and protection as standard retail items.

That’s what we’re here for! Give us a call on 1300 431 431 or email us at geebill292@gmail.com and our staff will be happy to assist you with any questions you may have, be it finding your next camera body, choosing lenses, or even helping you to select the perfect gift for your family and friends.

What payment methods do you accept?OpticPro accepts the following payment methods:Bank Transfer (AUD, GBP, EUR, SEK, PLN via WorldFirst multi-currency accounts)Please note:All international bank transfer payments must settle completely in our WorldFirst accounts before your order can be dispatched. OpticPro will contact you via email with our specific local and international bank routing details after we have received your order.

If you have any price match enquiries, please contact us on 1300 431 431 or send us an email at geebill292@gmail.com. Price matches are considered on a case-by-case basis. We do not price match grey market stock.

Generally our web price is our best price as we actively monitor our competitors to maintain competitive pricing.If you would like to purchase commercial quantities, please call 1300 431 431 or email us at geebill292@gmail.com and we will be happy to do up comparison quotes for you.

OpticPro started as a purely online store for professional photographers. We pride ourselves on offering the most competitive pricing possible by keeping our margins and overheads low throughout the business. We’ve always aimed to provide the best pricing in the marketplace on genuine products, while providing the best possible customer service for both enthusiast photographers and working professionals. When you’re shopping with us, you know you’ll be in good hands.

Yes, we deliver all around Australia and worldwide.Please note that due to the high value nature of the parcels we deliver, we send all parcels with full transit insurance and strict signature on delivery. We require a residential or business address and do not ship to PO Boxes.Read more about our delivery options and timeframes.

We ship Australia-wide and worldwide. We offer Free Standard Shipping on all orders globally. All domestic and international parcels are sent with full transit insurance, tracking, and strict signature on delivery.

Below is a summary of our returns policy. You can find our full returns policy here.DOA (Dead on Arrival)We offer a 14-day DOA replacement period. In accordance with Australian Consumer Law guidelines, if your item is faulty, damaged in transit, or fails a consumer guarantee, you are entitled to a full refund, repair, or replacement. No restocking fees or return shipping charges will ever apply to faulty goods.Change of MindGenerally we do not offer refunds for change of mind returns and we encourage you to consult our staff for advice before making a purchase. Certain products may be returned within 14 days for store credit, provided the item is brand new, unopened, and in its original sealed packaging. A restocking fee of up to 25% may apply to cover processing costs. Please contact us at geebill292@gmail.com ahead of purchase should you have any questions about this.GiftsIt can be difficult to purchase photography gear for others when you consider the many variables. We want to make the process as pain-free as possible for you, so if you're purchasing a gift for someone, let us know ahead of time and we can pre-authorise a return should you purchase the wrong item. Pre-authorisation is offered on a case-by-case basis and is subject to approval, provided the item remains factory sealed. We also have gift cards available for purchase.Your RightsYour purchase of Goods will be subject to certain laws including, without limitation, the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the Goods must be of acceptable quality, reasonably fit for purpose, and correspond with their description. Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify any condition, warranty, guarantee, right or remedy implied by law which cannot by law be excluded, restricted or modified.WarrantyAll the products we sell come with a minimum 12-month manufacturer warranty.Returns ProcessTo initiate the return process, please call us on 1300 431 431 or email us at geebill292@gmail.com.

Having many moving parts and complex electronics, camera equipment is unfortunately prone to the occasional breakdown. If there is any issue with gear you’ve purchased from us, we’ve got you covered. Just give us a call on 1300 431 431 or email us at geebill292@gmail.com and we will assist you through the repair process.